Privacy

FeetInNeed ("we", "us", or "our") is committed to protecting your personal data and your privacy. This privacy policy explains how we collect, use, store, and protect your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

FeetInNeed is a UK-based mobile footcare provider offering at-home services via a network of independent Foot Health Practitioners (FHPs) and Podiatrists.

Website: www.feetinneed.co.uk

Email: admin@feetinneed.co.uk

2. What Data We Collect

We may collect the following types of personal data:

a. Clients:

Full name

Contact details (email, phone number, address)

Date of birth

Medical/health information relevant to your treatment

Payment and transaction details

Booking history and feedback

b. Practitioners (FHPs):

Full name and contact details

Qualifications

References

DBS check status and insurance certificates

Availability and location (postcode coverage)

Banking details (for payment processing)

Signed agreements

3. How We Use Your Data

We use your personal data to:

Schedule and manage appointments

Match clients with suitable Foot Health Practitioners

Process payments and practitioner payouts

Maintain service quality and safety

Communicate with you about bookings, reminders, or service updates

Comply with legal, tax, or insurance obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: When you actively provide information and agree to be contacted

Contractual necessity: To deliver the services you have booked

Legal obligation: For financial, tax, or regulatory compliance

Legitimate interests: To operate, improve, and market our services (only where your rights do not override these interests)

5. How We Store and Protect Your Data

Your data is securely stored on encrypted systems and is accessible only by authorised personnel. We implement industry-standard technical and organisational measures to safeguard against loss, misuse, or unauthorised access.

6. Data Sharing

We may share your data with:

Foot Health Practitioners to fulfil your appointments

Payment providers (e.g. Stripe) for secure transactions

Regulatory or legal authorities where required by law

IT service providers under strict data processing agreements

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain your personal data:

For as long as necessary to provide our services

For up to 7 years for financial and medical record-keeping, in line with NHS and HMRC guidance

Practitioner data is retained for the duration of their engagement and for up to 6 years after

8. Your Rights

You have rights under data protection law, including:

The right to access your data

The right to request correction or deletion

The right to restrict or object to processing

The right to withdraw consent (if processing is based on consent)

The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: admin@feetinneed.co.uk

9. Cookies and Website Tracking

Our website uses cookies to improve user experience and monitor traffic. You will be notified of this when visiting the site and given the option to manage your preferences.

10. Policy Updates

We may update this policy from time to time. The most recent version will always be available at: www.feetinneed.co.uk/privacy

FeetInNeed

Providing footcare in the comfort of your own home

www.feetinneed.co.uk

Email: admin@feetinneed.co.uk